The troubleshooter usually works if the problem is related to Windows. Click on that and it will check the spooler service, the network settings, etc. Once there, you’ll see the Run the troubleshooter link. You can run the troubleshooter by following the steps in Step 2 to get to the Manage your device screen for the printer. If the problem is with the Windows printing subsystem, then running the troubleshooter might help. Here you want to click on Printer in the menu bar and then make sure to uncheck Pause Printing and Use Printer Offline. Open the printer queue by going to Devices and Printers in Control Panel and double-clicking on the printer.
Sometimes, even though the printer is online and connected, the settings are incorrectly configured. In my case, I didn’t even know I had the software already installed on my system, so this was helpful. If you click on the printer, then click on Manage, you’ll see an Open printer app button. Windows 10 will list out the printers on the right-hand side and if there is a software package installed to manage the printer, it will say App available for this device. If you’re not sure whether or not printer software is installed on your machine, you can check by going to Settings, then clicking on Devices and finally clicking on Printers & Scanners. It will show you the status of the printer and give you additional details like ink levels, etc. If you have a Dell printer, go to the Dell drivers and downloads page, search for your printer and then download the printer application.Ībove is an example of Kyocera Print Center software running on my Windows 10 machine. This pretty much applies to all printer manufacturers. You can download their My Printer software to manage and maintain your printer. For Canon, go to their support site, enter your model number and then click on the Software tab. These printer utilities can usually detect the printer on the network and fix any issues that are causing the printer to appear offline.įor example, you can check out my previous post on using HP Print and Scan Doctor to help with issues for HP printers. If your printer is still showing offline, then you can try to use the printer software that came with your printer.
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